Reputation management that businesses trust

Customers are talking about your business on Google, Facebook, TripAdvisor, blogs and beyond — and that chatter directly affects your revenue. It is time to join the conversation.

Smiling business owner on the phone with a customer
Reputation Management

Why it matters

Your reputation is what you say about yourself and what others say about you every day. Abeco Reputation Management gives you control over your online presence by helping you correct online listings, respond to reviews and benchmark yourself against competitors.

Our software monitors 100+ sites for new reviews and sends you an email alert for each one. Filter by source and star rating to prioritise the most critical reviews, assign tasks across your team, and let Abeco AI draft a professional, on-brand reply in seconds.

What’s included

  • Monitoring of 100+ review sites
  • Email alert for every new review
  • In-line replies for Google & Facebook
  • Review response templates with dynamic fields
  • AI reply drafts and sentiment analysis
  • Review statistics and trend reports
  • Competitor benchmarking
  • Automated review requests after visits
What we do

Reputation Management with Abeco

All reviews in one place

Google, Facebook and 100+ other sites in one inbox, filterable by source, rating and location.

Never miss a review

Instant email alerts for every new review so you can respond while it matters.

Respond in-line

Reply to Google and Facebook reviews directly from Abeco with templates and dynamic fields.

AI insights

Sentiment analysis and machine learning surface what customers love and what needs fixing.

Be found everywhere

Keep listings consistent wherever customers search, from maps to directories.

Competitor benchmarking

See how your ratings and review volume stack up against local competitors.

Process

How it works

Connect

Link your Google Business Profile, Facebook page and review sources.

Monitor

Abeco scans 100+ sites and alerts you to every new review.

Respond

Approve AI-drafted replies or use your templates — negative reviews go to a manager first.

Improve

Use sentiment trends and competitor data to fix issues and win more five-star reviews.

FAQ

Reputation Management questions

No one can legitimately remove genuine reviews. We help you respond professionally, resolve the issue and report reviews that breach platform policies, while generating more authentic positive reviews to balance your rating.

It is included on the Enterprise plan and available as an option on Micro and Premium.

Only if you choose to. By default every AI-drafted reply waits for your approval.

Abeco can send a review request by SMS or email after each completed appointment, linking straight to your preferred review site.

Further reading

From the Abeco blog

Learn more about this topic in our detailed guide.

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